Keeping our platform secure and our community safe we work tirelessly to ensure that bad-faith behavior is minimized and fraud is immediately addressed. Kindly adhere to the following BUYERS Community Rules & Guidelines.
GEARhub was built for all music makers everywhere. We have worked hard to foster a friendly, passionate, and accepting community of buyers and sellers from all backgrounds and we are committed to ensuring that GEARhub continues to be a place where all players feel welcome to explore, buy, sell, and find inspiration.
There are legal standards, and then there are the rules of the community. With that in mind, we’ve created the following community guidelines. With every decision, we keep our entire community—including their cultural differences and opinions—in mind. While some situations may fall outside of what we’ve defined below, every decision will be made in alignment with our belief that anyone who wants to buy or sell on GEARhub should feel safe and empowered to do so. In general, we want our buyers and sellers to be kind, friendly, and honest and treat all members of our community with dignity and respect.
1. Code of Conduct :
GEARhub respectfully requires that all users of its sites adhere to the following Code of Conduct as a prerequisite to being a member of the GEARhub community.
• Always adhere to GEARhub ’s Terms of Use.
• Only use the platform if you are over 18 years old or have the supervision of an adult or guardian who is over 18 years old.
• You are solely responsible for your conduct and activities on and regarding to GEARhub and any and all data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links (together, “Content”) that you submit, post, and display on GEARhub.
• Your Content and your use of GEARhub shall not be false, inaccurate or misleading, fraudulent or involve the sale of illegal, counterfeit or stolen items.
• You shall not infringe upon any third-party’s copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy.
• You shall not violate any applicable law, statute, ordinance or regulation.
• You shall not sell items that have been identified by the U.S. Consumer Products Safety Commission (CPSC) as hazardous to consumers and therefore subject to a recall.
• Do not use a fake identity.
• Do not create a new or alternate account to avoid restrictions or limitations imposed on another account.
• Do not interfere with another users’ business or listing(s).
• Do not take any transaction off-site, nor encourage anyone to engage in any offsite transaction of any kind.
• Do not share your personal contact or financial information, including phone number, address, email, social media handles, external URLs, banking information, etc., with another GEARhub user or in any public areas of the site, except as required by law, or as directed by GEARhub.
• Do not make false claims about other users.
• Always treat other users with respect.
• Do not make threats against GEARhub or its staff.
• Always treat the GEARhub team with respect.
• Always provide accurate personal and contact information in your GEARhub account.
• Do not engage in any illegal activity, including the infringement of intellectual property, listing items that do not exist or you do not own, shipping items that are different from your listing or the applicable order, money laundering or other forms of fraud.
• Do not engage in discrimination or hate speech of any kind including adverse references to any Protected Class. Protected Classes on GEARhub include: age, race, ethnicity, national origin, religion, gender, gender identity, disability, sexual orientation, or any other characteristic protected under applicable law.
• Do not use the platform to engage in threats of violence or to encourage violence in any manner.
• Do not use the platform to harass, impersonate or intimidate other users. • Do not use the site to engage in the transmission of pornography or any obscene materials. Your access to any and all GEARhub websites is conditioned on your adherence to this policy. Any violation of this section may result in immediate termination of your rights as a GEARhub user. Determinations will be made at the sole discretion of GEARhub and may be implemented without warning or the ability to cure.
2.1 : Payment Policy :
If you buy an item on GEARhub, you are obligated to pay for the item that was sold, or one of the series, in a reasonable period of time after the sale. You are solely responsible for payment. You expressly agree that GEARhub may charge your credit card, or any other method of payment, on file for any and all payments advanced or made or refunds issued due to your failure to make payment on an order. You hereby waive any and all claims against GEARhub for exercising this right. GEARhub does not accept payment for items over the phone. To the extent there are issues with payment, please direct them to GEARhub Customer Support. When purchasing from a seller who uses GEARhub Payments, you may authorize a transaction with any major credit or debit card accepted by GEARhub, including Direct Bank transfer with VISA mastercard, Payfast & more.
* GEARhub requires buyers to submit payment within 72 hours of an accepted offer. Orders not paid within this timeframe may be canceled, and repeated non-payment may lead to account suspension. Payment processing fees are charged on all GEARhub orders, covering the cost of online transactions.
Payment Deadline: Once a buyer’s offer is accepted, they have 72 hours to complete the payment.
Order Cancellation: If payment isn’t received within this 72-hour window, GEARhub may cancel the order.
Account Suspension: Buyers who repeatedly fail to pay for accepted offers may face account suspension.
Payment Processing Fees: GEARhub charges a payment processing fee for all orders, which covers the cost of processing the buyer’s payment.
Payment Methods: GEARhub Payments accepts various methods including Visa, Mastercard, Payfast and more.
Local & International Pickup: For all pickups on GEARhub, the buyer is responsible for confirming delivery & receipt of the item before funds are released to the seller.
GEARhub Protection: Allows buyers to contact the seller or GEARhub Support within 7 days of delivery. Please see GEARhub Protection coming next >
2.2 : Payment Fees :
Below is a quick overview and breakdown of the transaction fees per payment platform within Payfast Secure Paygate.
The most Cost Effective Transactions Platforms are Instant EFT / Capitec Pay. * For your convenience : Please follow this link for PAYFAST easy-calculator & Transaction Fees table.
Payfast Fees for International Payments:
* Transaction Fee: 3.2% for international credit card transactions.
* Per Transaction Fee: R2.00 per transaction.
* No Setup, Monthly, or Hidden Fees: Payfast only charges for successful transactions.
3. GEARhub Protection :
GEARhub Protection ensures that you’ll receive a refund if you are found part of a fraudulent order or scam, or if the gear you purchased doesn’t match its description. All you have to do is report any issues within 7 days of delivery and our team will make sure you’re taken care of. While tons of instruments arrive each year as expected and ready to play, we know that issues can sometimes occur—that’s where GEARhub Protection comes in. For more info follow this link > here
4. Courier & Shipping :
Courier and shipping services are critical aspects of modern commerce, ensuring that products are delivered from the seller to the buyer. While the buyer covers the shipping expenses, the seller must ensure that accurate weight, dimensions, and appropriate packaging are provided to prevent damages during transit. Additionally, buyers can organize insurance through the courier service to safeguard their items. However, GEARHub is not liable for any damages or issues that may arise during the shipping process. By understanding these responsibilities and options, both buyers and sellers can manage the shipping process more efficiently and securely.
Please click to see our Courier & Shipping policy > HERE
Incase of a refund Buyers must also be aware of, & know how to Ship Gear. Please follow this link on > Shipping Gear
5. Off-Site Transactions / Void Transactions / Fee Avoidance :
No sales may be carried out via private message as a means to avoid GEARhub’s sales fee or applicable taxes. Any other efforts to move sales initiated on GEARhub off-site to avoid fees are strictly prohibited and may result in account suspension or termination. Any transaction initiated on the Site, but consummated off-site will not be subject to any of GEARhub’s protection policies. GEARhub reserves the right to charge its fee for any transaction initiated on the Site and completed off-site. GEARhub further reserves the right to charge a selling fee upon finding any express intent to move a transaction off-site. You waive any and all claims against GEARhub for any fees listed in this section.
6. Waiver of Claims :
You acknowledge that GEARhub is only a marketplace that provides a digital connection for users. GEARhub is not a party to the actual transaction. You expressly waive and release GEARhub (and GEARhub’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with the failure of a user to complete a sale, including a failure by the seller to ship at all or to ship within the stated time period (i.e. Two Day Shipping).
7. Refunds & Returns :
While tons of instruments arrive each year as expected and ready to play, we know that issues can sometimes occur—that’s where GEARhub Protection comes in. Generally, if you’re looking to get refunded for an item you purchased on GEARhub, the first step is to contact the seller. Depending on the nature of the return or cancellation the seller may ask you to request a refund or may initiate the cancellation themselves. Additionally, each seller sets their own shop policies regarding things like refunds and returns, and any issues will be governed initially by the seller’s refund policy. If you’ve reached out to the seller and haven’t heard back, or if you’re unable to resolve your issue, GEARhub may be able to help. GEARhub may attempt to resolve disputes in GEARhub’s sole discretion, and GEARhub has no obligation to resolve disputes between users and outside parties. To the extent that GEARhub attempts to resolve a dispute, GEARhub will do so in good faith based solely on GEARhub’s policies, and you understand that GEARhub may use your personal information for the purpose of resolving a dispute. Please click on this Link for our > Refunds & Returns Policy
8. GEARhub Code of Ethics :
GEARHub was created for all musicians: From guitar players to, DJ’s, and orchestra members, for players at every level and of every, gear type, and genre. To support the incredibly diverse group of musicians who use our marketplace, we encourage music makers of all backgrounds to join the site. We believe that the passion and diversity our users bring to the GEARhub community helps us all grow stronger as we learn and play together.
GEARhub focuses on creating an overall environment where all musicians feel safe and welcome. As a user of GEARhub’s online platforms, you serve as an extension of the GEARhub brand and an individual ambassador to, as well as a member of, our community. To the extent you become a volume buyer, seller, or both, on the platform, your name will be synonymous with GEARhub and people will associate you with our name. We take this responsibility seriously and we hope you will, too.
As a result, we’ve outlined below several of GEARhub’s brand standards that you agree to uphold as a member of the GEARhub community. These guidelines aren’t meant to stifle self-expression or creativity—we welcome all the unique talent and creativity you bring to the table. However, as a brand that values inclusivity, authenticity, and the right for every musician to feel welcome on our platform, it’s important that our users uphold similar values on-and-off the platform.
Guidelines :
We believe in music as the ultimate form of expression, and we’re proud of the steps that we’ve taken—and will continue to take to ensure that all musicians feel welcome to explore, buy, sell, be inspired, and continue to express themselves with the help of GEARhub. We work hard to ensure that community members of all identities feel safe and included. As a result, GEARhub does not support content on or off its platform from users who: • Promote or glorify hatred towards people based on: age, race, ethnicity, national origin, religion, gender, gender identity, disability, sexual orientation, or any other characteristic protected under applicable law (“Protected Classes”) • Promote or glorify current or historical hate groups, including their iconography, such as: neo-Nazi groups, the Ku Klux Klan, the Confederate flag, white supremacist organizations, anti-semitic organizations, misogynist organizations, anti-LGBTQ organizations or anti-immigration organizations (collectively “Hate Groups”) • Use racial slurs or words or terms denigrating Protected Classes or supporting the Hate Groups listed above.
Termination of a User Account :
At any time and for any reason, GEARhub can choose to terminate the relationship between a GEARhub and a user for violations of this Code of Ethics. By using the GEARhub platform, you agree to the terms of this Code of Ethics. Effective date: March 6, 2025.
