Frequently Asked Questions
Here you will find Frequently Asked Questions & Answers to all the General, Buyers & Sellers on GEARhub. If there is anything we have missed then don’t hesitate to contact us for further info & assistance
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General FAQs
Find below all the answers to the most commonly asked questions on GEARhub
Welcome to GEARhub 🎶
Your one-stop shop for new and used musical instruments and audio equipment.
GEARhub is more than a store – it’s a global music gear marketplace where you can buy and sell instruments online with ease.
We connect musicians, artists, collectors, studios, retailers, distributors, boutique builders, and industry pros – creating a thriving community for everyone passionate about music.
GEARhub is built for inspiration, collaboration, and discovery. Whether you’re looking to buy, sell, trade, or explore, this is the grooviest destination for music gear online.
About GEARhub 🎸🥁🎤
At GEARhub, we’re more than just an online music store, we’re a trusted independent with generations of experience in the music industry. Our reputation has stood the test of time by staying innovative, reliable, and connected to musicians everywhere.
We supply new and pre-owned guitars, amps, drums, keyboards, microphones, pro audio gear, and more. Whether you’re a beginner or a seasoned pro, we make buying and selling instruments simple, secure – and fun.
Join our community and tap into a strong network of musicians, collectors, and industry pros. Got questions? Big or small, we’re here to help.
Why Sell on GEARhub? 🎶
At GEARhub, we’re more than just an online music store. With generations of industry experience, deep connections, and a trusted community of buyers and sellers, our reputation speaks for itself.
Skip the risks of Facebook Marketplace – our peer-to-peer platform is safe, secure, and built for musicians. Every user is verified to keep scams out and trust in.
Here’s why sellers choose GEARhub:
✅ Free Listings – No fee to advertise your gear. Commission only applies once it’s sold.
✅ Safe & Verified – All members complete background checks for community protection.
✅ High Traffic – Over 300 visitors a day looking for new & used instruments.
✅ Global Reach – Local and international buyers ready to snag your gear.
✅ Live Support – Need help? Our team is just a call away: +27 71 496 8206.
✅ Secure Payments – Powered by Payfast for safe, hassle-free transactions worldwide.
Join the safest and grooviest marketplace for buying and selling music gear online.
The home of GEARhub is in the hustling & bustling neighborhood of Linden, North Central Johannesburg. If you are in the area then please don’t be shy & feel free to pop-in & say hi.
Physical Address :
Safety & Security at GEARhub 🔒🎶
At GEARhub, the safety of both buyers and sellers is our top priority.
Safe Buying & Selling:
GEARhub is a closed peer-to-peer network – all buyers are registered, and every seller is verified through background checks. No scams, no dodgy deals, just trusted music connections.
Secure Payments with Payfast:
We use Payfast, a trusted local and international payment gateway supporting all major payment methods. Simple, safe, and secure for every transaction.
Safe Hubs – Meet, Test & Seal the deal!
Prefer a face-to-face exchange? Our SAFE HUBS are partnered music stores where buyers and sellers can meet in a safe, professional space. Test gear, get expert advice, and complete your deal with confidence.
👉 Stay safe. Stay secure. Learn more on GEARhub
SAFE HUBS are Music stores & safe spaces where registered GEARhub buyers & sellers can meet to test the Gear, before purchasing on GEARhub. It’s available for those who prefer a more trusted & secure environment over private meet up’s.
These locations are safe & friendly places to connect before finalizing a purchase on GEARhub.
Whether you’re trying out a Guitar & Amp combo, or an effects pedal our SAFE HUBS offer trusted & equipped spaces with professional help – so you can feel confident and comfortable with every GEARhub deal.
More info here > https://gearhub.allbang.co.za/safe-hubs
No Bots just real people ! For info & assistance Contact Us via Direct Call or Whatsapp & Email.
Telephone or Whatsapp : +27 71 496 8206
Email GEARhub at : info@allbang.co.za
Join The GEARhub Community & keep in the loop with the Latest news, Updates, and Special offers > Subscribe Here
To Register as a Buyer enter your Email Address, Choose a Password, & lastly tick – “I am a Customer“.
Simply follow this link to Register as a Buyer > https://gearhub.allbang.co.za/my-account
Register as a Seller by entering your Email Address, Choose a Password, & lastly tick – “I am a Vendor“.
Simply follow this link to get started & Register as a Seller on GEARhub > https://gearhub.allbang.co.za/my-account
For verification purposes & to speed up the process please send us a copy of your ID to : info@allbang.co.za
SELL PRIVATELY – Online Consignment.
Got unused music gear? Turn it into cash or trade it for something you’ll love!
GEARhub makes selling easy: we list your instruments and equipment, connect you with local and international buyers, and handle the hustle. Just upload your gear details and photos – all from home.
BE A TRADER – A Mover & Shaker.
Join the GEARhub community of musicians, collectors, and industry pros. As a Trader, you can list and sell directly on our platform, tapping into a growing network of buyers worldwide.
BECOME A PARTNER – Stronger Together.
Partner with GEARhub to showcase your brand and products to a global music audience. Together we’ll grow, innovate, and inspire musicians everywhere.
Of course we do ! Please follow this link to GEARhub’s Privacy Policy > https://gearhub.allbang.co.za/privacy-policy
Don’t know what to do with your Music Instruments & Music Equipment ?
Looking for a current Market Value ?
We make it easy for you to Value, Sell, or Trade your Gear.
*Follow this link to our online > Appraisals query form
– Insurance & Estate Valuations –
Searching for a particular Instrument or piece of Gear ? Increase your chances of finding it by letting us know & we will contact you when we spot it !
Fill in a quick form & let us what instrument or piece of Gear you are looking for > Wanted/Looking for
GEARhub is your one stop shop for New & Used Musical instruments & Audio Equipment.
GEARhub is also an Online Marketplace where you can Buy & Sell your Gear.
GEARhub connects Buyers & Sellers, Musicians & Artists, Industry Pro’s, Collectors, Independents, Music Retailers & Distributors, Recording Studios, Gear Manufacturers, Boutique makers & More.
GEARhub is a stage for the upliftment of all music enthusiasts everywhere. We have created a friendly & passionate community of buyers and sellers, & we are committed to ensuring that GEARhub continues to be the grooviest & safest destination to explore, buy, sell, and find inspiration online.
GEARhub official Website > https://gearhub.allbang.co.za/
* BUY * SELL * EAT * REPEAT *
SELLERS FAQs
Find below all the answers to the most commonly asked questions for Sellers on GEARhub
Welcome to GEARhub 🎶
Your one-stop shop for new and used musical instruments and audio equipment.
GEARhub is more than a store – it’s a global music gear marketplace where you can buy and sell instruments online with ease.
We connect musicians, artists, collectors, studios, retailers, distributors, boutique builders, and industry pros – creating a thriving community for everyone passionate about music.
GEARhub is built for inspiration, collaboration, and discovery. Whether you’re looking to buy, sell, trade, or explore, this is the grooviest destination for music gear online.
Why Sell on GEARhub? 🎶
At GEARhub, we’re more than just an online music store. With generations of industry experience, deep connections, and a trusted community of buyers and sellers, our reputation speaks for itself.
Skip the risks of Facebook Marketplace – our peer-to-peer platform is safe, secure, and built for musicians. Every user is verified to keep scams out and trust in.
Here’s why sellers choose GEARhub:
✅ Free Listings – No fee to advertise your gear. Commission only applies once it’s sold.
✅ Safe & Verified – All members complete background checks for community protection.
✅ High Traffic – Over 300 visitors a day looking for new & used instruments.
✅ Global Reach – Local and international buyers ready to snag your gear.
✅ Live Support – Need help? Our team is just a call away: +27 71 496 8206.
✅ Secure Payments – Powered by Payfast for safe, hassle-free transactions worldwide.
Join the safest and grooviest marketplace for buying and selling music gear online.
SELL PRIVATELY – Online Consignment.
Got unused music gear? Turn it into cash or trade it for something you’ll love!
GEARhub makes selling easy: we list your instruments and equipment, connect you with local and international buyers, and handle the hustle. Just upload your gear details and photos – all from home.
BE A TRADER – A Mover & Shaker.
Join the GEARhub community of musicians, collectors, and industry pros. As a Trader, you can list and sell directly on our platform, tapping into a growing network of buyers worldwide.
BECOME A PARTNER – Stronger Together.
Partner with GEARhub to showcase your brand and products to a global music audience. Together we’ll grow, innovate, and inspire musicians everywhere.
Keeping our platform secure and our community safe we work tirelessly to ensure that bad-faith behavior is minimized and fraud is immediately addressed.
Secure payments :
Our payments platform ensures that Sellers can safely receive their money, which is why we ask buyers to always pay through GEARhub and never wire money or pay others off platform. GEARhub ensures sellers receive their payment within our standard payment timelines, and all bank information is encrypted to ensure complete security of your personal information.
GEARhub Seller Protection :
All sales completed through the GEARhub website qualify for GEARhub Seller Protection. Simply be sure to :
- Keep the sale on the GEARhub platform. We’ll need records of both Payment and the Shipment.
- Communicate any issues to GEARhub within 7 days of the item being delivered.
- Keep all communication in writing on GEARhub. We can’t step in on arrangements made outside of GEARhub.
*For more info follow link > GEARhub Protection
Register as a Seller by entering your Email Address, Choose a Password, & lastly tick – “I am a Vendor“.
Simply follow this link to get started & Register as a Seller on GEARhub > https://gearhub.allbang.co.za/my-account
For verification purposes & to speed up the process please send us a copy of your ID to : info@allbang.co.za
SELL PRIVATELY:
– Online Consignment –
Got any Music Instruments or Equipment lying around gathering dust?
Why not turn it into Cash or Trade it for something you will use & cherish !!!
Take the hustle out of finding buyers by allowing us list your gear on GEARhub. We will list your Gear for you & simply connect you with interested buyers both locally & abroad. It’s as easy as 123, just fill in some info about your Gear & upload some photos, all done from the comfort of your home.
GEARhub connects Buyers & Sellers, Musicians & Artists, Industry Pro’s, Collectors, Independents, Music Retailers & Distributors, Recording Studios, Gear Manufacturers, Boutique makers & More.
*For more info & to get started follow this link > https://gearhub.allbang.co.za/sell-privately
BE A TRADER:
– A Mover & Shaker –
Become part of the GEARhub community & Sell or Trade your Gear right here, a dedicated online Music Store & Gear Exchange followed by many.
As a Trader you can List & Sell your Gear directly on GEARhub. Take instant advantage of our ever growing network of Buyers & Sellers, all done from the comfort of your Zone.
GEARhub connects Buyers & Sellers, Musicians & Artists, Industry Pro’s, Collectors, Independents, Music Retailers & Distributors, Recording Studios, Gear Manufacturers, Boutique makers & More.
Commissions are individually agreed upon between GEARhub and Trader.
*For more info & to get started follow this link > https://gearhub.allbang.co.za/be-a-trader
BECOME A PARTNER:
– Stronger Together –
Let’s join forces and build something extraordinary in the world of music. By combining powers we can create a brand that resonates with musicians everywhere. Together we have the potential to innovate, expand & grow, all while offering quality products that inspire creativity and elevate musical experiences. With collaboration and a shared vision let’s make this rewarding for both of us.
GEARhub connects Buyers & Sellers, Musicians & Artists, Industry Pro’s, Collectors, Independents, Music Retailers & Distributors, Recording Studios, Gear Manufacturers, Boutique makers & More.
As a Partner you get full Access. Enjoy all the perks whilst promoting your business & products to the masses.
*For more info follow this link > Become a Partner
GEARhub’s Terms of Use covers Sellers Community Rules & Guidelines, Privacy Policy as well as Billing & Payments.
- Terms of Use > https://gearhub.allbang.co.za/terms-of-use
All purchases on the site are backed by GEARhub Protection. You’ll receive a refund if you are found a victim of a fraudulent Scam, or if the Gear you purchased doesn’t match its description.
Contact the Seller & GEARhub within 7 days of delivery with photos &/or videos of the issues. We always recommend contacting the seller first, as the majority of issues are resolved between buyers and sellers.
Sellers Return Protocol
A detailed & vibrant Listing increases your visibility & gives you the best chance of sealing that Deal.
To keep GEARhub running smoothly All Sellers must kindly adhere to our Product Listing Guidelines.
*Follow this link > GEARhub Product Listing Guidelines
Courier & Shipping at the Buyer’s Expense :
When it comes to courier and shipping, the buyer typically bears the cost of transportation. This means the buyer is responsible for the shipping fees, including the choice of courier service, delivery timeframes, and any additional costs associated with the delivery process, such as taxes, duties, or custom clearance fees (in the case of international shipments). The seller does not absorb these costs unless otherwise specified in the sale agreement.
Seller’s Responsibility: Ensuring Accuracy in Details and Packaging.
While the buyer is responsible for paying the shipping costs, the seller has critical responsibilities to ensure the goods are properly prepared for shipping and transit:
*More info here > Courier & Shipping on GEARhub
Shipping precious gear can be daunting. Luckily, we’re experts on the subject and happy to share our knowledge ! Here are some useful guidelines to get you started.
Sellers must ensure that accurate weight, dimensions, and appropriate packaging are provided to prevent damages during transit.
* Please follow this link for more info on > How To Ship Your Gear
SAFE HUBS are Music stores & safe spaces where registered GEARhub buyers & sellers can meet to test the Gear, before purchasing on GEARhub. It’s available for those who prefer a more trusted & secure environment over private meet up’s.
These locations are safe & friendly places to connect before finalizing a purchase on GEARhub.
Whether you’re trying out a Guitar & Amp combo, or an effects pedal our SAFE HUBS offer trusted & equipped spaces with professional help – so you can feel confident and comfortable with every GEARhub deal.
More info here > https://gearhub.allbang.co.za/safe-hubs
Don’t know what to do with your Music Instruments & Music Equipment ?
Looking for a current Market Value ?
We make it easy for you to Value, Sell, or Trade your Gear.
*Follow this link to our online > Appraisals query form
– Insurance & Estate Valuations –
GEARhub Payments make it simple and safe for buyers to purchase from you no matter where they are, & what payment method they prefer. GEARhub uses PAYFAST Secure Paygate, which supports every popular payment method. So Buyers can pay you easily, in any way they prefer. GEARhub will initiate your payout up to 7 business days following confirmation of delivery & the Buyer is happy with the purchase.
For Sellers GEARhub charges a 10% commission fee on the total sale amount for each item sold. Additionally, there’s a payment transaction fee for sales processed through GEARhub Payments.
* No listing fees, listing renewal fees, or monthly membership fees. You pay only when your item sells. Your fee is based on the total selling price, inclusive of all costs except sales tax.
Here’s a breakdown of the fees:
- Commission Fee: 10% of the total sale amount.
- Payment Transaction Fee.
* Please visit our detailed “Billing & Payments” page right >HERE
Safety & Security at GEARhub 🔒🎶
At GEARhub, the safety of both buyers and sellers is our top priority.
Safe Buying & Selling:
GEARhub is a closed peer-to-peer network – all buyers are registered, and every seller is verified through background checks. No scams, no dodgy deals, just trusted music connections.
Secure Payments with Payfast:
We use Payfast, a trusted local and international payment gateway supporting all major payment methods. Simple, safe, and secure for every transaction.
Safe Hubs – Meet, Test & Seal the deal!
Prefer a face-to-face exchange? Our SAFE HUBS are partnered music stores where buyers and sellers can meet in a safe, professional space. Test gear, get expert advice, and complete your deal with confidence.
👉 Stay safe. Stay secure. Learn more on GEARhub
Vendors on GEARhub must open a Payfast Merchant Account because it’s our secure and trusted local & international payment system. Payfast protects both buyers and sellers with top-level encryption, fraud checks, and instant payment notifications.
This is also how GEARhub pays out earnings directly to vendors—fast, safe, and hassle-free. With Payfast you can track transactions in real-time, get reliable payouts, and give customers peace of mind knowing their payments are secure.
To open a PayFast personal merchant account, go to the Payfast website
To open a PayFast personal merchant account, go to the Payfast website and click “Sign up” or “Get Started“. You will then provide your basic contact information, select “Individual” as your business type, and fill out the application form. Next, you must upload FICA documents like proof of identity, proof of address, and bank account details to verify your account, which PayFast will review and approve within about a week.
Step-by-Step Process:
- Navigate to the PayFast Registration Page: Open your web browser and go to the PayFast website.
- Start the Sign-up Process: Find and click on the “Sign up” or “Get Started” button.
- Provide Personal and Contact Details: Enter your email address, create a password, and provide your name and contact number.
- Specify Account Type: When prompted for the business type, select “Individual” or “Sole Proprietorship”.
- Complete the Application Form: Fill out the rest of the required fields on the application, which may include your home address and details about your intended use of the platform.
- Upload Verification Documents: PayFast will require you to upload scanned copies of your FICA (Financial Intelligence Centre Act) documents for identity verification. This typically includes:
- Proof of Identity: A copy of your South African ID or passport.
- Proof of Address: A utility bill or bank statement that is no more than three months old.
- Bank Account Details: A copy of your bank statement.
- Submit for Review: After uploading the documents, submit your application for PayFast to review and approve.
- Await Approval: PayFast will review your documents, a process that usually takes about a week. Once approved, you’ll have a verified personal merchant account ready to receive payments.
BUYERS FAQs
Find below all the answers to the most commonly asked questions for Buyers on GEARhub
Welcome to GEARhub 🎶
Your one-stop shop for new and used musical instruments and audio equipment.
GEARhub is more than a store – it’s a global music gear marketplace where you can buy and sell instruments online with ease.
We connect musicians, artists, collectors, studios, retailers, distributors, boutique builders, and industry pros – creating a thriving community for everyone passionate about music.
GEARhub is built for inspiration, collaboration, and discovery. Whether you’re looking to buy, sell, trade, or explore, this is the grooviest destination for music gear online.
Why Sell on GEARhub? 🎶
At GEARhub, we’re more than just an online music store. With generations of industry experience, deep connections, and a trusted community of buyers and sellers, our reputation speaks for itself.
Skip the risks of Facebook Marketplace – our peer-to-peer platform is safe, secure, and built for musicians. Every user is verified to keep scams out and trust in.
Here’s why sellers choose GEARhub:
✅ Free Listings – No fee to advertise your gear. Commission only applies once it’s sold.
✅ Safe & Verified – All members complete background checks for community protection.
✅ High Traffic – Over 300 visitors a day looking for new & used instruments.
✅ Global Reach – Local and international buyers ready to snag your gear.
✅ Live Support – Need help? Our team is just a call away: +27 71 496 8206.
✅ Secure Payments – Powered by Payfast for safe, hassle-free transactions worldwide.
Join the safest and grooviest marketplace for buying and selling music gear online.
Safety & Security at GEARhub 🔒🎶
At GEARhub, the safety of both buyers and sellers is our top priority.
Safe Buying & Selling:
GEARhub is a closed peer-to-peer network – all buyers are registered, and every seller is verified through background checks. No scams, no dodgy deals, just trusted music connections.
Secure Payments with Payfast:
We use Payfast, a trusted local and international payment gateway supporting all major payment methods. Simple, safe, and secure for every transaction.
Safe Hubs – Meet, Test & Seal the deal!
Prefer a face-to-face exchange? Our SAFE HUBS are partnered music stores where buyers and sellers can meet in a safe, professional space. Test gear, get expert advice, and complete your deal with confidence.
👉 Stay safe. Stay secure. Learn more on GEARhub
GEARhub Protection ensures that Buyers receive a refund if you are found a victim of a fraudulent Scam, or if the Gear you purchased doesn’t match its description. All you have to do is report any issues within 7 days of delivery and our team will make sure you’re taken care of.
Here’s how it works:
Most issues are easily resolved directly with the seller. When you message the seller or request a refund, provide photos and/or videos of the issue and keep all communication.
If you don’t hear from the seller within 24 hours, contact GEARhub Support. Send pictures of any damages.
Payfast – Your Secure Local & International Pay gate System with GEARhub
GEARhub uses PAYFAST Secure Pay gate, which supports every popular payment method on the planet. GEARhub Payments make it simple and safe for buyers to make purchases no matter where they are, & what payment method they prefer. > Payfast
Before one can start buying & making purchases on GEARhub you must first > Register as a Customer. This way we can deliver a smooth service backed up by GEARhub protection.
Register as a Buyer by entering your Email Address, Choose a Password, & lastly tick – “I am a Customer“.
* Simply follow this link to get started & > Register as a Buyer
Join The GEARhub Community & keep in the loop with the Latest news, Updates, and Special offers > Subscribe Here
Keeping our platform secure and our community safe we work tirelessly to ensure that bad-faith behavior is minimized and fraud is immediately addressed.
GEARhub was built for all music makers everywhere. We have worked hard to foster a friendly, passionate, and accepting community of buyers and sellers from all backgrounds and we are committed to ensuring that GEARhub continues to be a place where all players feel welcome to explore, buy, sell, and find inspiration.
All Buyers must kindly adhere to the following Community Rules & Guidelines > Buyers Guidelines
Payment Policy :
If you buy an item on GEARhub, you are obligated to pay for the item that was sold, or one of the series, in a reasonable period of time after the sale. You are solely responsible for payment. You expressly agree that GEARhub may charge your credit card, or any other method of payment, on file for any and all payments advanced or made or refunds issued due to your failure to make payment on an order. You hereby waive any and all claims against GEARhub for exercising this right. GEARhub does not accept payment for items over the phone. To the extent there are issues with payment, please direct them to GEARhub Customer Support. When purchasing from a seller who uses GEARhub Payments, you may authorize a transaction with any major credit or debit card accepted by GEARhub, including Direct Bank transfer with VISA mastercard, Payfast & more.
* GEARhub requires buyers to submit payment within 72 hours of an accepted offer. Orders not paid within this timeframe may be canceled, and repeated non-payment may lead to account suspension. Payment processing fees are charged on all GEARhub orders, covering the cost of online transactions.
* More info Here > Payment Policy
Payment Fees :
Below is a quick overview and breakdown of the transaction fees per payment platform within Payfast Secure Paygate. The most Cost Effective Transactions Platforms are Instant EFT / Capitec Pay.
Payfast Fees for International Payments:
* Transaction Fee: 3.2% for international credit card transactions.
* Per Transaction Fee: R2.00 per transaction.
* No Setup, Monthly, or Hidden Fees: Payfast only charges for successful transactions.
More info here > Payment Fees
Courier & Shipping at the Buyer’s Expense :
When it comes to courier and shipping, the buyer typically bears the cost of transportation. This means the buyer is responsible for the shipping fees, including the choice of courier service, delivery timeframes, and any additional costs associated with the delivery process, such as taxes, duties, or custom clearance fees (in the case of international shipments). The seller does not absorb these costs unless otherwise specified in the sale agreement.
Seller’s Responsibility: Ensuring Accuracy in Details and Packaging.
While the buyer is responsible for paying the shipping costs, the seller has critical responsibilities to ensure the goods are properly prepared for shipping and transit:
*More info here > Courier & Shipping on GEARhub
Shipping precious gear can be daunting. Luckily, we’re experts on the subject and happy to share our knowledge ! Here are some useful guidelines to get you started.
Just in case of a refund Buyers must also know how to Ship Gear to prevent damages during transit.
* Please follow this link on > How To Ship Your Gear
SAFE HUBS are Music stores & safe spaces where registered GEARhub buyers & sellers can meet to test the Gear, before purchasing on GEARhub. It’s available for those who prefer a more trusted & secure environment over private meet up’s.
These locations are safe & friendly places to connect before finalizing a purchase on GEARhub.
Whether you’re trying out a Guitar & Amp combo, or an effects pedal our SAFE HUBS offer trusted & equipped spaces with professional help – so you can feel confident and comfortable with every GEARhub deal.
More info here > https://gearhub.allbang.co.za/safe-hubs
All purchases on the site are backed by GEARhub Protection. You’ll receive a refund if you are found a victim of a fraudulent Scam, or if the Gear you purchased doesn’t match its description.
Contact the Seller & GEARhub within 7 days of delivery with photos &/or videos of the issues. We always recommend contacting the seller first, as the majority of issues are resolved between buyers and sellers.
* More info here > BUYERS – Return Protocol
Searching for a particular Instrument or piece of Gear ? Increase your chances of finding it by letting us know & we will contact you when we spot it ! Fill in a quick form & let us what instrument or piece of Gear you are looking for > Wanted/Looking for
✅ Yes Buyers can make an offer on a product. Only Serious & reasonable offers will be considered on PRE-OWNED / VINTAGE & RARE Gear.
⚠️ Please note: Making offers on ‘Brand-New’ products is not allowed 🚫
⏳ If your offer is accepted, the buyer has 24 hours to complete payment on GEARhub 💳

